Telecommunications Technician

Job Description

Alhambra-Grantfork Communications, Inc has immediate openings for an experienced Fiber-to-the-Home (FTTH) Customer Support and Premise Technician. A Customer Support and Premise Technician (applicant) will perform various activities, including assessing the customer’s needs, laying the required cables, and assisting with the installation of cabled equipment. The Technician may also be required to troubleshoot networking or equipment issues.

Qualified applicants should be able to troubleshoot and resolve technical issues promptly, helpful and friendly manner.

Applicants must possess good problem-solving, communication, and technical skills and a strong work ethic.

Excellent customer service, attention to detail, and willingness to be trained on other systems within the company and the industry are vital.

The position requires on-call customer support during evenings and weekends on a rotating schedule.

Proficiency with computers and essential networking experience is required.

The technician must be a self-starter and motivated to learn quickly.

Technician’s Responsibilities

An FTTH Technician is responsible for installing and repairing network lines in homes, offices, and other structures. The Technician inspects the indoor outlets and outdoor feeder lines to ensure that the residence is ready for connection, connects the location to external fiber connections, runs new lines as needed, and configures television boxes and Internet routers. They must inspect internal phone jacks and wiring, adjust equipment to improve reception, or replace outdated or malfunctioning equipment.

Following the completion of all connections, the FTTH Technician typically checks the customer’s devices to ensure they are functioning correctly. They resolve minor issues and instruct the subscriber on operating the equipment. The FTTH Technician answers any questions the customer may have.

Additionally, an FTTH Technician demonstrates to customers how to use specialized remote controls and digital video recorders (DVRs) if part of the installation. Specific installers are also skilled repair technicians who respond to service calls from individuals experiencing system malfunctions.

Other responsibilities include installing, repairing, and maintaining FTTH facilities, programming and troubleshooting our IPTV system, high-speed data networks, and data products. The employee will also promote the sale of services, educate customers on using their equipment, and perform other duties assigned by their supervisor.

Work Conditions

The installer typically operates a company vehicle equipped with materials necessary for professional installation.

While some work is performed during standard business hours, other work will be performed during early mornings, late evenings, weekends, and holidays to accommodate the customers’ schedules. Due to the possibility of responding to a widespread outage and troubleshooting issues, FTTH Technician’s schedules may include overtime and on-call hours.

Duties are performed indoors and outdoors, and inclement weather can create an uncomfortable work environment. However, the FTTH Technician will spend most of their time indoors, installing or troubleshooting equipment in customers’ homes, offices, or buildings.

Be Part of a Growing Company

Alhambra-Grantfork Communications, Inc. is an independently run internet service provider primarily serving residential and business customers in Alhambra, Grantfork, Pocahontas, Sorento, Pierron, and surrounding areas since 1955. Our services are provided via a state-of-the-art Fiber-To-The-Home (FTTH) network. The company is currently expanding its FTTH footprint in new communities in the surrounding area. Our expansion will provide opportunities to expand your knowledge and industry skill set and complement your career growth.

No two days are the same as an FTTH Customer Support and Premise Technician. You’ll work in sun, rain, or snow and operate from high, outdoor places to tight, indoor spaces while carrying tools and equipment. If you’re comfortable working in these conditions, we want to hear from you.

Required Qualifications

· Education: High School diploma or equivalent

· Technical skills: Ability to operate hand tools and handheld mobile devices

· Skills: Effective communication, outstanding customer service

· Abilities: Critical thinking, problem-solving, sound decision making, managing priorities

· Travel Ability: Valid state driver’s license and safe driving record

· Schedule: Available to respond to emergency outages and on-call status for after-hours support in a rotating schedule

Preferred Qualifications

· Technical knowledge (wi-fi routers, computers) and experience working directly with customers (installationsservice calls) or related experience.

· A+ certification is a plus

Job Type: Full-time

Pay: $17.00 – $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Ability to commute/relocate:

• Alhambra, IL 62001: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical support: 1 year (Preferred)

Work Location: One location