University of Nebraska–Lincoln
Position Information
Position Information
| Working Title | Telecommunications Voice Analyst (Kearney, NE) |
|---|---|
| Department | University of Nebraska System |
| Requisition Number | S_210981 |
| Posting Open Date | 08/23/2022 |
| Application Review Date: (To ensure consideration, please submit all application materials before review date) | 09/12/2022 |
| Posting Close Date | |
| Open Until Filled | Yes |
| Description of Work | Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services. Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 24×7 operation. Troubleshoot complex problems, individually, with other members of the team, and with third parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support. This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity. #LI-DNI |
| Minimum Required Qualifications | Associate’s Degree; equivalency considered Three years’ experience with the configuration, design, installation and maintenance of telecommunications services; required Working knowledge of telephony, including VoIP, service design and support; required Familiarity with Ethernet networking; required Strong interpersonal and communication skills; required Ability to troubleshoot and solve complex problems; required |
| Preferred Qualifications | Bachelor’s Degree in an IT related field; equivalency considered; preferred Experience with Cisco Unified Communications solutions; preferred Experience with ACD and Contact Center concepts; preferred Experience with IT process automation; preferred CCNA Voice, CCNP Voice or CCIE Voice certification; preferred |
| Pre-Placement Driving Record Review Required | |
| Physical Required | No |
| Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances. | |
| Criminal History Background Check Required | Yes |
| Posted Salary | $70,000/yr |
| How to Apply | THIS POSTING IS FOR INFORMATION PURPOSES ONLY. To apply, interested applicants should go to University of Nebraska System’s employment website: https://careers.nebraska.edu/ or Click here to apply: https://careers.nebraska.edu/postings/1943 |
| For questions or accommodations related to this position contact | Direct questions about the position to: [email protected] Direct questions about the on-line application process to: 402-472-3701 |
| Job Category (old) | Managerial/Professional |
| Job Type | Full-Time |
| Alternate Work Schedule (if other than 8-5) | |
| Position funded by grant or other form of temporary funding? | No |
| If Temporary, indicate end date | |
| Planned Hire Date: | |
| Appointment End Date |
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