Weekend Data Center Technician 1

Job Description

The Desktop Technician will be responsible to provide Tier 1 level technical support of operational activities in a data center environment. This position supports and maintains organizational computers, network equipment and power distribution. The typical shift will be Sat – Tuesday from 9am to 8pm.

THIS POSITION IS ON_SITE IN POTEAU, OKLAHOMA

Provides first level technical support to internal customers

• Perform installation of routers, switches, servers and other devices in Data Center.
• Diagnoses, repairs, maintains, and upgrades all organizational hardware and equipment while ensuring optimal computer performance.
• Racking and unracking of computers.
• Provides technical support
• Daily visual inspections of Data Center.
• Maintain a clean and orderly Data Center.
• Provide inbound-outbound shipping support.
• Builds rapport and elicits problem details from customers.
• Performs physical part changes on computers.
• Installs new hardware components, operating systems, and software.
• Troubleshoot issue to diagnose root cause of problem.
• Document and keep elevation documents up to date.
• Track inventory and assist with asset management related tasks.
• Interacts with all appropriate departments within IT to restore service and/or identify problems and ensure efficient operation of the desktop computing environment.

Documents desktop related processes and procedures.

• Maintains appropriate service level agreement (SLA) on tickets in ticketing system..
• Identifies, researches and resolves technical problems.
• Documents, tracks, and monitors problems to ensure a timely resolution.
• Performs computer imaging, setup, patching, and upgrades.
• Attends mandatory meetings and training sessions.

MINIMUM QUALIFICATIONS

• High School Diploma or GED required.
• Minimum one year experience in computer operations, telecommunications, desktop/PC support or related field required

KNOWLEDGE AND SKILLS

• Knowledge of PC and desktop hardware.
• Knowledge of A+ or MCP.
• Knowledge and understanding of operating systems including Microsoft Windows 10.
• Ability to identify and learn appropriate software and hardware used and supported by the organization.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Strong customer service orientation and skills.
• Strong written and verbal communication skills and experience working with cross-functional teams.
• Ability to apply principles of logic to a wide range of intellectual and practical problems.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong ability to troubleshoot hardware issues.

OTHER:

The following physical and mental requirements may be required for this position.

Physical Requirements:

• Must be able to lift 45+lbs
• Occasional bending and stooping, carrying heavy items (45lbs+), crawling and kneeling, fingering, working on ladders, standing, walking, or pushing items
• Frequently working in confined spaces (i.e. computer work room, under desks, install areas, etc.) and grasping items
• Must have enough mobility to transport heavy equipment to assigned work location and to stand and reach with both arms above head for cable and equipment installations
• Should be able to hear and detect equipment or room alarms and may need to carry on conversation in high noise environments
• Must be able to detect color coding on cabling and read fine print in low light situations

Job Type: Full-time

Pay: $25.00 – $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4×10
• Weekend availability

Ability to commute/relocate:

• Poteau, OK 74953: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Computer hardware: 1 year (Required)
• Operating systems: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

Work Location: One location