Analyst NOC Telecom System Support

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The primary objective of the Telecom Network Operations Center is to monitor, manage & support CN networks & Network carried services with a goal to offer optimum Network availability o internal & external customers.

Main Responsibilities

Candidate should have at least 3 years of experience in the IT field. The candidate’s primary responsibility would be to support IT Telecom’s integrated services, applications and infrastructure and troubleshoot application network performance issues. Excellent knowledge of the following environment’s a must: Wireless technologies, Proxy, DNS, DHCP, IP internetworking including MPLS. The position also requires the ability to troubleshoot and isolate problems that may arise at the different layers of the OSI model across a multitude of different technologies. The candidate will also be expected to support and train the Level 1 support teams to write and update technical support documents. That person will have to adhere to CN Railway Operations availability rules as pager duty will be a part of his responsibilities.

• Shift work 7/24 (work shifts include days, evenings, nights & week ends.)

• CCNP “ “Switching” Cisco” and/or Alcatel SRM (2) or equivalent
• Excellent understanding of IP and networking concepts including MPLS
• Excellent knowledge and experience with Wireless solutions (Wi-Fi, Cellular & Radio)
• Great knowledge and experience with IP Services (DNS, DHCP, ISA Proxy, firewalls, Radius, TACACS, FTP, NTP, VPN, Load-Balancing an asset)

• Provide level 2 Incident solving support on all Telecom services.
• Provide technical expertise to CN Technicians.
• Perform pro-active/preventive Telecom Network activities.

Requirements

Skill set :

• High Trouble shooting skills
• Solid TCPIP technical expertise (CCNP) or 3 Year experience in support in an IP field.
• Bilingual is required (English & French)
• Self learner

• Candidate must be able to properly document and share knowledge with Colleagues

• Should be able to work independently or with little direction
• Positive attitude
• Promote team work

Assets:

• Understanding of ITIL processes

• Demonstrate Leadership skills
• Openview, Opsware, Netscout Probes and other management tools
• Experience working in a large IT organization an asset

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.

For internal candidates, note that the grade level of the position will depend on the employee’s experience.

CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.