NOC Analyst

We are currently seeking a NOC Analyst for an entry level role with paid hands on training and room for advancement. This employee will be responsible for supporting enterprise level, mobile carrier companies to prevent network outages or unplanned technical difficulties with clients. This person will be working on a team of approximately 5 local members and will be taking inbound phone calls from customers and internal employees, then providing triage services when required to further escalate the ticket. They will be the first line of defense with support, and must create tickets within Remedy for all incidents that occur and documenting them within the company’s documentations system (CA-Spectrum).

There will also be a 2 week long training that is held onsite which will consist of labs and interactive modules. Shift flexibility is required for this position, but a candidate would be assigned to one shift: Wednesday – Saturday 7:00A-5:30P.

Job Type: Full-time

Pay: $17.00 – $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 4×10
• Day shift
• Weekend availability

Ability to commute/relocate:

• Louisville, KY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT support: 1 year (Preferred)

Work Location: One location