Telecom Customer Service Representative

A telecommunications client is looking for a Telecom Customer Service Representative who will be responsible for service review of maintenance and repair activities related to customer circuits.

Location: Tulsa, OK 74117 – hybrid
Position: Telecom Customer Service Representative
Pay: $20-26/hr. on W2
Duration: 12 months or longer
Shift: 4PM to 12AM EST

Position Summary:
This role requires customer facing and internal management, as well require service review of maintenance and repair activities related to customer circuits. Job will require on call and shift schedules as needed, as well as close interaction with customers. In addition, ideal candidate should have technical qualifications and customer service experience and skill sets.

Responsibilities:

• Cross Functional Center and operations interaction
• Customer advocate and sales partner for VPS
• Streamline process and simplify the customer experience
• Provide RFO / RCA / postmortems for long duration outages
• Provide escalation support for priority and out of process issues
• Provide metrics analysis and customer service reviews
• Proactive ticket engagement on long duration outages
• Training and analysis to increase customer portal utilization
• Engagement on initiatives to drive best practices
• Network transformation engagement
• Strong working knowledge of the client’s data/voice platform and products
• Excellent listening, verbal, and written communication skills
• Track and analyze results to evaluate effectiveness and develop initiatives to drive service improvement
• Ability to work effectively and escalate with all levels of management
• Communicate a negative message in a professional manner
• Proficient with the client’s maintenance ticketing and reporting tools

Requirements:

• Candidate must have background with telecom-based networks, networking equipment & service providers

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.

About our Client:
Our client is a global communications & technology leader known for its 4G & 5G wireless networks, broadband & fiber optics, video & advertising platforms.

This particular client may require all new hires show proof of vaccination. However, accommodations may be made for those with disabilities or religious reasons who cannot obtain a vaccine.

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don’t miss out on this amazing opportunity! If you feel your experience is the match for this position please apply today and join our team. We look forward to working with you!

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