BT
Job Summary
BT, is currently hiring on a vacant job post of Sales Specialist based in Gateshead. Please read the job detail carefully before applying.
Job Title: Sales Specialist
Company Name: BT
Job Type: Full Time
Job Location: Gateshead
Salary:
Job Link Expiry: 2023-01-08
Posted on: jobsintelecom.net
Job Detail
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT.
The role holder will work within the Field Sales division of Business & Public Sector UKSME division. Reporting to the Specialist Sales Manager. They will be responsible for new business sales within a defined segment (target company size and geographical territory) within the UK SME customer base (typically, but not exclusively companies with <250 employees). He/she will self-source leads and sell new connections, products and services to achieve revenues in line with business objectives and sales targets. The role holder also work as part of a wider virtual team and be responsible for generating leads for other BT sales teams
Why this role is important:
The individual will be responsible for identifying, developing and closing sales through sustained Prospecting and activity. They will be able to develop strong internal relationships delivering solutions to meet customer demands and requirements. He/she will have a clearly defined sales methodology & will be required to create and present a credible sales plan. Keeping up to date with market developments & customer insight will be needed in order to contribute to the wider Field Sales strategy.
The role responsibilties:
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To achieve set monthly targets in respect of new mobile voice and data connections as determined by the company in a profitable, easy to do business way
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Fully understand the business, buying and decision making process of the prospects as well as developing effective relationships with key contacts in the accounts
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To provide the specialist support our BT Local Business (BTLB) partners to achieve their Mobility targets on a weekly/monthly/quarterly/annual basis. This includes personal ownership and accountability of the BTLB team members capability and confidence in selling mobile solutions.
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Provide accurate detailed monthly and quarterly forecast and ensure information on Sales Force.com is kept up to date
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Be an exemplar for BT system usage and drive the right behaviours of SF.com usage within BTLBs
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Understand and sell the whole product portfolio, including voice, data and new customer solutions as appropriate to customer needs
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Maintain a high awareness and knowledge of the SME market, including industry, competitors and telecoms and internal activities to ensure that all business opportunities are identified, considered and implemented appropriately
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Interface with other internal departments (e.g. customer services) as required ensuring that customer issues are resolved to their satisfaction
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Provide a professional handover of accounts as necessary on a timely basis
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Maintain professional customer liaison and ensure the ethics of Best Advice are followed at all times
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Operate within published commercial and contractual guidelines, making effective use of escalation routes
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Act as an ambassador for BT and BTLB across the external market and within internal stakeholders, demonstrating best in class sales behaviour and delivery of excellent customer experience results
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Comply with all elements of the SME sales charter, and with all company policies and procedures
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To lead by example
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To drive appropriate awareness of products for all segments and lead the drive of campaigns for specific portfolio
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To own the regional and personal forecasting for specific products / propositions
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To adhere to and exceed minimum productivity (customer visits) measures
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To create cross portfolio, customer need focussed solutions as appropriate
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To contribute in identifying in business & market needs, across a variety of portfolio areas, feed this back to internal BT stakeholders to help drive future direction and segment development
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To establish key internal and external relationships to support their sales plan
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To understand customer requirements & provide solutions
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Assist in training / coaching development of the wider (sometimes virtual) team
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Support & Implement the Field Sales Strategy launching propositions into the UKSME market
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Support the Sales Effectiveness program to continuously improve sales behaviours & capability
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Grow market share and customer revenues across a variety of portfolio areas
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Take personal responsibility for developing a Personal Development Plan
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Make a positive contribution towards the employee engagement survey
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Help and support your team mates to the best of your ability
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Comply with all Mandatory Training required for your role in a timely manner
Skills and experience required for the role:
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Evidence of sound commercial judgement and decision making capability
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Significant experience within the field sales environment
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Experience and track record of selling in the mobility market
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Ability to demonstrate the self generation of new business opportunity via various methods
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Evidence of delivering consistent new business results, revenue growth and positive customer satisfaction
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Sound technical understanding of BT’s products and services is an advantage but not essential
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Experience of selling EE network is an advantage, but not essential
Who is the BT Group
We’re the leading communications provider with customers in 180 countries. Across the world we enable customer’s digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
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