Baptist Health South Florida
Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.
Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.
Description:
The Telecommunication medical assistants work in collaboration with multi-specialty care teams to answer clinical phone calls from patients, family, or outside facilities in a call center environment. Requires performing a range of administrative tasks within a timely manner including triaging calls, resolving call issues pertaining to scheduling appointments, requesting and obtaining medical records, escalating urgent information, proposing orders for diagnostics, proposing lab orders, proposing prescription refills, filling out and sending medical documents, and assisting with email and patient portal communication. Ensures there are no delays in patient care by promptly responding to requests as directed by the care team. Estimated pay range for this position is $16.85 – $21.91 / hour depending on experience.
Qualifications:
High School Diploma is required. Licenses & Certifications: Basic Life Support Emergency Medical Technician AAMA Certified Medical Assistant Licensed Practical Nurse Registered Medical Assistant Certified Nursing Assistant Additional Qualifications: Must have at least one of the above-required licenses/certifications (MA, CNA, LPN, EMT). Medical Assistants with a Certificate or Diploma of Completion of a Medical Assistant training program hired after 7/1/16 or foreign Medical Doctors with a foreign medical doctor diploma hired after 5/1/17 will have up to 6 months from the start of employment with BHSF to obtain Medical Assistant Certification. Effective 11/3/17, a Foreign Medical Doctor with a Foreign Medical Doctor Diploma will no longer be qualified to be hired in the Medical Assistant role. BLS is required for all. For Primary Care Practices, EKG and Phlebotomy Certifications are also required for employees with a CNA license only. CNA, LPN, and EMT licenses must be from Florida. Must be professional, organized, and a detail-oriented team player with effective interpersonal communication skills and excellent customer service skills. Possesses a compassionate demeanor and high ethical standards. HIPAA/OSHA compliance is required. Communicates effectively with patients, physicians, co-workers, and the practice manager. Bilingual preferred.
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