This is a posting for position number 60056070 (2nd shift hours 2:00 pm – 10:00 pm).

This is a full-time position (40 hours per week) with benefits. This position is assigned to DPS Special Operations and Intelligence Unit (SOIU) and is located at the Yonkers Road Complex in Raleigh, NC. This position is currently located within the Department of Public Safety but will transfer to the Department of Adult Correction when it is established on 1st, .

Reporting to the supervisor in the SOIU Communications Center, this position is responsible for telecommunications and daily operations of the Division of Criminal Information Network terminal. Job responsibilities include the following:

• providing accurate and timely information that is coherent and effective in assisting other agencies with appropriately classifying offenders to facilitate lawful apprehension and arrest of criminal offenders
• exercising appropriate knowledge and taking action in the areas of a computer monitoring system, criminal network application; and further, the daily operations, maintenance of the multiple platforms; knowledge of all systems software, hardware, and NCDPS OPUS mainframe system for use on a daily basis and for providing customer service and assistance to field staff or other authorized officials
• serving as a liaison to provide information in the time of need for the purpose of public safety and as a primary link with information essential for routine duties and emergency assistance

Note to Current State Employees:

The salary grade for this position is NC05. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase MAY result.

About the NC Department of Public Safety (DPS):

DPS is the largest state agency with more than 26,000 employees. It is responsible for safeguarding and preserving the lives and property of its citizens through prevention, protection, and preparation. We have a mission that matters!

About the Special Operations and Intelligence Unit (SOIU):

The Special Operations & Intelligence Unit (SOIU) is within the Division of Adult Correction and Juvenile Justice and is responsible for identifying appropriate security goals, objectives, standards, strategies and technologies used. SOIU also directs activities of both Prisons and Community Corrections staff and oversees the collection, analysis and sharing of intelligence information.

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application.

To qualify for this position, applicants must document on the application that they possess ALL of the following:

• 
  High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure; or an equivalent combination of education and experience.
• documented experience of knowledge of the rules and laws governing the security of information
• ability to obtain and maintain Division of Criminal Information Certification
• ability to work rotating shifts; including holidays, and evenings and midnight shifts, for extended periods of time, several days without a day off

Management prefers candidates who have DCI certification, general knowledge of law enforcement and NCDPS terminology; knowledge of probation and parole policies and procedures; knowledge of the prison and court systems.

High School or General Educational Development (GED) diploma and two years of dispatcher experience and work efficiently under pressure; or an equivalent combination of education and experience.

Necessary Special Qualifications: Must meet applicable Education, Employment and Training standards as required to be Department of Criminal Information (DCI) certified. Must be DCI certified or become certified within 120 days of employment and maintain certification by recertification every 2 years.