Customer Service and Sales Support (to businesses)

Make a difference!

Global Telemanagement Inc. has provided businesses with exceptional customer service since 1995 in Telecom (Voice, Internet and Data services). We are an established fast paced, company looking to grow our sales support Team. We provide Win-Win-Win solutions for customers in a fun and challenging work environment. http://www.g-t-i.ca

You are a results oriented individuals who is service minded and loves creating positive relationships while working through what can at times be challenging issues. You see issues through to completion with a positive attitude

GTI offers YOU:

· Competitive compensation

· Opportunities and support for job skills growth and development

· A chance to contribute and make a positive difference both for our clients, and in making a meaningful contribution building a great company (you can make a difference)

Responsibilities:

• Assist Sales and Management daily as required, working with carriers and customers
• Based in our office, you are the interface between customers, carriers and the GTI team.
• You will go the extra mile to Get It Done Right And On Time.
• Prepare quotes from different carriers to create the best solution for our clients
• Review and track open quotes, customer orders and trouble tickets, taking action as required to ensure that we meet required / promised timelines, and keep our clients loving us
• Support management as may be required from time to time including reports on metrics
• Identify ways to Innovate To Excellence for continuous improvement of processes including your own tasks.

Education and/or Experience:

• Post-Secondary education related to customer service, management or Marketing and any other education or certifications in these areas is a plus
• Two years sales support, sales and / or business customer service experience is preferred

Qualifications:

• You build relationships and loyalty with clients
• Excellent oral and written communication in English with crystal clear enunciation.
• You Communicate Completely, Concisely, Precisely and Timely
• You are able to prioritize multiple tasks and work under time pressure with accuracy.
• Strive for excellence as you work both independently and within a team setting.
• “A” player with a drive for accuracy in all you do
• Winning Positively Passionate “I Think I Can” attitude and strong “can-do” work ethic as evidenced by a track record of success.
• Driven to provide excellent results for customers as evidenced by a track record, to be verified by reference check with your supervisors.
• Energetic and passionate about your work
• Ability to assimilate and understand information
• Quick Learner who follows and keeps processes documented, making recommendations on improving those same processes
• Ability to empathize with clients generating trust in resolving any issues they might have.
• Working knowledge of Microsoft Office Tools (Outlook, Excel, Word and Edge) and Google Chrome

The successful candidate will set up reference checks with their prior direct supervisors

Job Types: Full-time, Permanent

Salary: $34,000.00-$50,000.00 per year

Additional pay:

• Bonus pay
• Overtime pay

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:
We follow and adjust to BC Ministry of Health Guidelines as they continue to change

Education:

• Secondary School (preferred)

Experience:

• customer service or Sales Support: 1 year (preferred)

Work remotely:

• No