Director, Field Operations

Director, Field Operations

Cityside Fiber

Based in Orange County, California, Cityside Fiber is an exciting new provider of best-in-class home and business internet services. The company is hyper focused on empowering customers to take back control of their internet experience by providing our subscribers with a higher quality choice of service in the marketplace, a customized approach for whole home connectivity and WiFi management, and an engaging local team for dedicated customer support. Cityside Fiber is an affiliate of Cityside Networks.

Position Summary

We are seeking a highly motivated and experienced Director, Field Operations to join our team and lead our fiber service deployment efforts. The Director, Field Operations will be responsible for managing the day-to-day operations of our field teams, ensuring that our fiber internet services are installed and maintained to the highest standards, and done so in effective, efficient, and friendly manner. The ideal candidate will have a passion for operational efficiency, a deep understanding of the fiber internet industry, and the ability to manage warehouse operations and a team of field technicians.

Responsibilities

• Manage the day-to-day operations of our field teams, including scheduling, resource allocation, warehouse management, and quality control
• Develop and implement best practices for field operations, including process improvement initiatives and standard operating procedures
• Facilitates and drives completion of all specific deliverables required to support project and priorities
• Provide leadership and direction to drop technicians and customer installers, ensuring that they have the tools, training, and support they need to be successful
• Ensure that our drop technicians and customer installers are installing and maintaining at the highest standards, in accordance with company policies and procedures
• Collaborate with other departments, including sales, marketing, and customer service, to ensure that our customers have positive experiences, especially at the earliest touch points, in their interactions with our service
• Design and implement inventory and warehouse management policies and systems
• Select and outfit vehicles and supplies for drop technicians and customer installers
• Stay up-to-date on industry trends and best practices, and continuously seek opportunities for process improvement
• Track and report on key performance metrics, including installation times, customer satisfaction, and operational efficiency

Requirements and Skills

• Bachelor’s degree in Operations Management, Engineering, or a related field
• 10+ years of experience in field operations, with a focus on internet services and/or residential customer interactions
• Strong knowledge of the fiber internet industry, including installation and maintenance processes and best practices
• Comprehensive understanding of OSHA rules and regulations, both federal and state
• Excellent leadership and management skills, with the ability to manage a team of field technicians
• Ability to develop and implement best practices for field operations, including process improvement initiatives and standard operating procedures
• Proficiency in Microsoft Office, including Excel and PowerPoint
• Experience with project management tools is a must

About the Company

Cityside Networks is an emerging telecommunications infrastructure developer and internet service provider with a primary purpose to create a revolutionary shared digital infrastructure platform that enables life-changing connectivity in each community we serve.

Based in Southern California, we are poised to launch our first networks with plans for expansion to markets throughout the Western United States.

Built on a foundation of innovation, accountability, and trust, we are an employee-focused business that seeks independent-thinking people who want to actively contribute to the success of the organization and make the lives of those we serve better.

For immediate consideration, please submit your resume.

Cityside Networks offers an attractive compensation and benefits package and the opportunity to be part of an exciting and high growth organization.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Cityside Networks is an equal opportunity employer. Visit our website at www.citysidenetworks.com

Job Type: Full-time

Pay: $80,000.00 – $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Irvine, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication: 10 years (Required)
• Project management: 8 years (Required)
• Fiber to the Home: 5 years (Required)

Work Location: One location