Sr. Telecommunications Engineer

SunPlus Data Group is looking for a Telecommunications Engineer 2 to work for a State Government facility in Hartford, CT

• This is for 12 months to start and is likely to extend
• Hours are generally M-F, 40 hrs/week
• Pay is $64/hr W2 hourly or $72/hr 1099 (CTC)
• Job #59204

**This position is ON-SITE and will require some visits to satellite government offices (paid)

It usually takes the State Government about 1-3 weeks to start interviews, just so that you are aware of the timeframe. The first interview will usually be via phone or WebEx.

Job Summary

The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of government business systems.

The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks.

Some support for cellular communication systems and personal computer systems will also be involved.

Position Role and Deliverables:

We currently need a Telecommunications System Engineer to provide centralized and on-site services to staff in various locations around the state.

The home location will be the Central Office in Hartford with remote offices supported around Connecticut.

Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements.

The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments.

The consultant will work with vendors to provide support services as repairs as required. Basic computer skills are needed to place orders, track issues and generate usage reports.

Some mobile communications support and level 1 Help Desk services may be required from time to time.

Maintaining good customer relations while triaging and resolving issues is key.

Required Skills:

• Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
• Responsible for daily moves, adds, changes, and repairs as needed
• Proactively monitors systems responsiveness, communicated, and report issues
• Support contact center platform services and all project related and ongoing operation for voice communication services
• Working with vendor and telco for wiring and CO/PRI circuits
• Monitoring call accounting system and produce call detail reports as needed
• Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
• Installation and support of communications hardware and software
• Analysis, design and development of communications systems
• Network hardware and software installation and support
• End user support – face to face and via telephone
• Familiarity with cellular communications and mobile devices
• Excellent customer service skills

Job Type: Contract

Pay: $64.00 – $72.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you a US Citizen or Permanent US Resident?
• This position is ON-SITE and will require some travel to satellite offices within the State of CT (paid). Do you accept?

Experience:

• PBX and voice-mail (Avaya and NEC) systems: 3 years (Required)
• Ongoing operation for voice communication services: 4 years (Required)
• CO/PRI circuits: 2 years (Required)
• Troubleshooting PRI/T1, SIP trunks: 3 years (Required)
• Network hardware and software installation: 5 years (Required)
• Working with vendor and telco for wiring: 1 year (Required)
• Troubleshooting cellular communications & mobile devices: 3 years (Required)

Work Location: One location